# What are HR Software SLAs?

SLAs (Service Level Agreements) define vendor commitments on uptime, support, and issue response.

Source: https://faqtic.co/glossary/hr-software-slas

## Why it Matters for SMEs

- Ensures reliability
- Clarifies support
- Reduces risk

## Example in Practice

Factorial guarantees uptime in its SLA.

## Frequently Asked Questions

### Why SLA?

To protect service quality.

### What include?

Uptime %, response times.

### Factorial SLA?

Yes, provided.

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