# What is a Grievance Procedure?

A grievance procedure sets steps for employees to raise concerns. SMEs need a fair, timely, and documented process to resolve issues and reduce legal risk.

Source: https://faqtic.co/glossary/grievance-procedure

## Why it Matters for SMEs

- Ensures fairness
- Reduces risk
- Builds trust

## Example in Practice

Factorial tracks stages, notes, and outcomes.

## Frequently Asked Questions

### Anonymous complaints?

Possible, consider safeguards.

### Timelines?

Define clear SLA steps.

### Representation?

Allow a companion per law.

---
Canonical HTML: https://faqtic.co/glossary/grievance-procedure